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Frequently Asked Questions

Conder Surgery – Your Healthcare Home in our Community. Gain insights into our services and how we can assist you.

Bulk Billing Policy

Bulk billing is available between the hours of 10am to 3pm, Monday to Friday for:

  • Children under the age of 16 and adults who hold a children who hold a current Medicare Card.
  • Adults who hold a current Medicare Card and who are on a valid Healthcare or Pension card.

Bulk billing is NOT available between the hours of 8am to 10am or 3pm to 5pm, Monday to Friday.

Bulk billing is NOT available on Saturdays or Public Holidays.

Bulk billing is NOT available for telehealth/phone consultations.

Bulk billing is NOT available for procedures performed at this Practice.

Workers Compensation Claims

All our Doctors see patients regarding workers’ compensation claims. Workers Compensation Claims will be billed through to your insurance company as long as you supply a valid claim number and a letter from the insurance company accepting liability.

If liability has not been accepted by the insurance company, you will be required to pay for your consultation at the time of your visit. No accounts will be issued.

Pathology and Test Results

It is the policy of this surgery not to inform you of any pathology or specific test results over the phone for privacy reasons. We shall inform you if you need to make an appointment to discuss any recent test you have had done if the GP requests this.

Otherwise, if you have been actively encouraged to review any tests with the GP has asked you to undertake please make a follow up appointment.


We do not accept requests for prescriptions over the phone or in writing. You are requested to make an appointment with the GP.

Medications need to be monitored regularly and your GP is acting in your best interests in following this course of action.

Child Immunisations

Please inform staff if your child requires vaccinations at the time of making your appointment to ensure age-appropriate vaccines are in stock. Please bring your child’s Blue Book to your appointment.

Your child will be checked by our GP before vaccines are administered by our Practice Nurse. Please allow at least 20 minutes for observation after your child’s vaccination and factor this into your visit.

Medical Certificates

Your GP will need to see you to issue you a Medical Certificate. Medical Certificates cannot be requested over the phone. Please be aware that Medical Certificates cannot be backdated.

Care Plans or GP Management Plans

Care Plans (also referred to as GP Management Plans) are a recognised system of monitoring your existing medical condition. If a GP initiates this plan, you will be asked to make regular appointments with him/her to review your condition. This allows for the early intervention should your situation change.

You may be referred to specialists and constant review/discussion of these visits is essential in your ongoing care. Care Plan review appointments will be bulk billed.

Health Assessments

75 Years and Over Health Assessments
These assessments are bulk billed for all individuals 75 years and over who hold a valid Medicare card. These annual assessments monitor your physical and psychological situation and allow for extra help and or further assessments to be imitated as appropriate on your behalf.

These assessments will be carried out either in the surgery or your home by our Practice Nurse prior to the findings being reviewed by your GP. Please allow at least 1 hour for this appointment.

45 Years to 49 Years Old Health Assessments
These are offered only once in this age group and will be bulk billed. This is your opportunity to have a health check that will monitor your current/past and family history to assess your likelihood of developing a chronic disease.

Chronic Disease Management

This is usually part of your Care Plan and if necessary, a sperate appointment can be arranged with our Practice Nurse if further education or monitoring is required.

Asthma Clinics

The Practice runs Asthma clinics regularly to monitor your condition in conjunction with an Asthma GP Plan – we conduct spirometry tests and offer advice on maintaining optimum respiratory health.

You will be required to bring your current asthma medication and devices to your appointment. Please inform our staff if you need a clinic appointment and allow sufficient time for appropriate tests with our Practice Nurse.

Cervical Screening – Well Women’s Health Check

Please allow 30 minutes for this appointment, during this appointment, Dr. Sunkaraneni will provide the following services:

  • Cervical Screening
  • Breast Check
  • Contraception Discussion
  • Fertility Discussion
  • Menopause Discussion

The cost of this consultation is $170.00, and a Medicare rebate is available. Please note that this Appointment is not bulk billed, regardless of bulk billing status.

Home Visit

Whilst home visits are not routinely carried out by the Doctors at this Practice, in some special circumstances this may be possible. Please see either Dot (Practice Nurse) or Kim (Practice Manager) if you have any questions.

Online Bookings

Patient can book appointments with their GP via our website – and clicking on the book now button. Alternatively, patients can book online via the HotDoc online appointment system –

Specialist Referrals
You will need an appointment with your GP.
Recalls & Reminders
Three attempts will be made to contact you if necessary, please ensure your contact details with us are up to date.
Calls to Doctors
We are unable to put calls through to Doctors but the Practice Nurse or Practice Manager can assist you and will have your query assessed by your doctor.
Preferred Doctor
Please request your preferred doctor at the time of making your appointment.
Allergy Testing
We test for 22 common allergens in a test which is performed by the Practice Nurse and reviewed by your doctor. This takes 15 to 20 minutes – please specify this when booking your appointment.
Skin Cancer Checks
Skin Cancer checks and procedures can be booked with our affiliate clinic – The Skin Clinic @ Conder Surgery. Dr Qays Alsha’er is an Accredited Skin Cancer Doctor and is available for appointments by calling the practice on 6294 9366
Cancellation Policy

It is the policy of this Practice that patients advise us of their inability to attend an appointment at least 2 hours before the scheduled appointment. This enables us to give others on the waiting list the opportunity to take up the cancellation.

Understandably, situations may arise that may make attendance difficult, and we will always try to accommodate these changes if patients ring us with sufficient notice.

Non-attendance of your scheduled appointment will result in a $30/$50 non-attendance fee being charged (cost dependent on the length of appointment booked). Non-attendance fees must be paid before to any further appointments.

These are assessed on a triage system.
Translating Services
If a translator is needed please inform staff when making your appointment.
Patient Feedback

We value your feedback on our services. If you have any questions or concerns regarding your health care, our service, or the privacy of your health information, please feel free to speak with our Practice Manager at any time.

We also have patient feedback and complaint forms available at reception should you prefer written communication with us. We are always committed to working with you to resolve any issues, concerns, or complaints that you may have regarding your health care.

After Hours Care

If you require urgent medical attention outside of our normal opening hours, please proceed to the nearest hospital, dial 000 or contact The National Home Doctors Service on 131 7425.